Refund policy

We want you to be happy with your purchase. If something is not right, here is how returns and refunds work.

Return Window

You may request a return within 30 days of receiving your order.

What Can Be Returned

  • Products that are unopened, unused and in their original packaging, with proof of purchase.
  • Any item that arrives damaged or defective, or the wrong item sent in error.

What Cannot Be Returned

For health and hygiene reasons, we cannot accept returns of hair care products that have been opened or used, unless the product arrived damaged or defective. We also cannot accept returns on sale items or gift cards.

How to Start a Return

  1. Email kimmessing47@gmail.com or call (781) 817-5077 with your order number and the item you want to return.
  2. We will reply with return instructions. Please do not send items back without contacting us first; unapproved returns cannot be accepted.
  3. Ship the item to: Kimberly Messing Hair Design, 533 Washington Street, Braintree, MA 02184.

Return Shipping Costs

If we made a packing error or your item arrived damaged or defective, we cover return shipping. For all other returns, return shipping is your responsibility, or we can provide a label and deduct its cost from your refund. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please check your order when it arrives. If anything is damaged, defective or incorrect, contact us right away and include a photo if you can. We will replace the item or refund it.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If 15 business days have passed since approval and you have not seen your refund, please contact us.

Salon Services

This policy covers products bought online. For appointment and cancellation policies, see our Payments & Policies page.